Help centre
Support
Quick answers to common questions. If yours isn’t here, email us and a person will reply.
Adding bills
How do I scan a bill?
Tap + and point the camera at the bill, or tap Choose photo. The amount, due date and who the bill is to are filled in for you. Tap any field to change it, then tap Save bill.
Scanning needs an internet connection, because the photo is read by OpenAI. Our server deletes the photo once the details are read.
Can I type a bill instead?
Yes. On Add a bill, tap Enter manually, then Or type it in one line, and write something like “Netflix 15.49 on the 20th monthly”. The name, amount, due date and repeat are filled in for you to check.
How do I add a subscription?
On Add a bill, tap Pick a subscription, choose a service such as Netflix or Spotify (or Something else), then enter what you pay.
Reminders
How many reminders can I set?
Up to three per bill, such as 1 week before, 1 day before and on the day. They all go off at the time you choose.
My reminders aren’t arriving.
Reminders are set on your phone, so they work offline. In your iPhone’s Settings app, check that notifications are allowed for the app, and that a Focus mode or Scheduled Summary isn’t holding them back. Also check that the bill has a reminder and its time hasn’t already passed.
Payments and repeats
How do I mark a bill as paid?
Swipe right on the bill and tap Mark paid, or open the bill and tap Pay. Paid bills move to the Paid group.
Can I pay part of a bill?
Yes. Open the bill, tap Pay, then Pay part of it. The bill shows how much is left, and every payment is kept.
How do repeating bills work?
Choose Weekly, Every 2 weeks, Monthly, Every 2, 3 or 6 months, or Yearly. When you pay one due date, the next one is already listed with the same reminders.
Pro subscription
How do I cancel Pro?
In the app, go to Settings → Pro → Manage subscription, or on your iPhone open Settings → your name → Subscriptions. Deleting the app or your account doesn’t cancel it.
How do I restore Pro on a new phone?
Use the same Apple account, open the app, go to Settings → Bill Organizer Pro and tap Restore.
Account and data
Do I need an account?
No. Your bills stay on your phone. Sign in with Apple, Google or email (Settings → Account → Sign in) only if you want them backed up, including their notes and photos.
How do I delete my account?
Go to Settings → Account → Delete account. This deletes your account, your backup and the bills on that phone. Without the app, use our delete your account page. Deleting your account doesn’t cancel a subscription.
Can I export my bills or change the currency?
Export a PDF or CSV file from Insights using the Export icon. Add all your bills to your calendar from Settings → Add to calendar. Change the currency and date format in Settings → Appearance.
Is my data private?
We don’t show ads, track you or sell your data. Scanning and Ask AI send information to OpenAI only when you use them. Read our privacy policy for details.
Contact us
Email [SUPPORT EMAIL] and a person will get back to you. It helps to include:
- your phone model and iOS version;
- what you did, what you expected and what happened;
- a screenshot, if it helps (cover anything private).